Designed to meet your individual requirements – get in touch to find out how we can cater for your tailored back-up needs.
We take the matter of client support extremely seriously – as a result, our support provision is covered within the scope of our ISO9001:2013 accreditation.
fmfirst® Survey is a simple to use and intuitive cloud-based tool designed to simplify the completion your bespoke survey, thereby significantly speeding up the process, increasing productivity and it also offers the potential to reduce overall costs.
*internet connectivity required for the uploading/downloading of data.
fmfirst® PLACE Mobile is a simple to use and intuitive cloud-based tool designed to simplify the completion of the PLACE and PLACE lite assessments, thereby significantly speeding up the process, increasing productivity and offers the potential to reduce overall costs.
*internet connectivity required for the uploading/downloading of data.
We will restore a server estate into ITPS infrastructure and support the client’s business with the facilities of the ITPS dedicated workspace recovery suites. These suites are prepared on standby for when disaster strikes.
This part of the service ensures servers can be restored in the event of a disaster. These will be handled by the same specialist team who will ensure the server is back to its original state regardless whether it was physical or virtual.
Within our Disaster Recovery service, there are two levels:
Most IT departments now rely on disk based backups however, offloading the backup data to tape can still be useful for historical data restoration. In some cases it is a requirement to ensure departments can stand up to external / internal data audits.
This allows the primary backup data to be sent to a secondary location.
This uses latest back-up data to recreate the servers on a standby virtual Host (this is delivered without deploying in any other applications).
Whilst fmfirst® Survey was initially designed to operate as part of the fmfirst® Estates application, it also has the ability to operate as part of other back-end systems. As experienced software developers operating to ISO27001 & ISO9001 standards, we have the necessary skills and expertise to work across many development platforms; contact us on 0845 270 7747 to discuss your specific requirements.
Users can view tasks in order of criticality: colour-coding simplifies the system so you can tell at-a-glance which tasks are statutory (red), mandatory (pink), function critical (amber) or discretionary (green).
A comprehensive reporting functionality enables full management control – schedules display the maintenance tasks, the frequency level the tasks should be performed at and the skills required to carry out the work.
The SFG20 schedules are regularly updated with input from an experienced technical committee who review legal and best practice guidelines. fmfirst schedules are then updated automatically to ensure that users are always have access to the latest PPM requirements.
The SFG20 schedules help deliver maximum statutory and industry standard compliance potential for your equipment, which in return will reduce repair and energy costs whilst maximising efficiency, productivity and equipment availability.
Choose from over 400 maintenance schedules covering over 60 equipment types, including but not limited to Air Conditioning, Boilers/Heat Generators, Lighting, Lifts and Fire Alarm Systems.
Your chosen SFG20 schedules are integrated within the PPM module of fmfirst® Estates CAFM software system, ensuring everything you need is in one place and simplifying the process of planned maintenance creation.
All of our bespoke development, support and hosting processes are carried out within the scope of our ISO 9001:2015 and 27001:2013 accreditations, which are both independently audited annually.
Our tailored software systems are developed to simplify and streamline your key strategic processes to provide maximum efficiency & ROI.
With more than 15 year’s experience of hosting a wide range of complex software applications, we could be your one-stop-source for both the development of your application as well as its hosting.
With over 20 years’ experience, our dedicated and expert team work to your unique requirements to deliver a completely bespoke solution.
We understand that everyone’s needs are different, so we pride ourselves in accommodating each individual company’s requirements to offer them the very best service we can. Our system design philosophy ensures your application will remain relevant as your business changes. This means that expensive and time-consuming re-writes are avoided and your business management processes are not interrupted (think evolution, not revolution!).
24/7 generator support and remote offsite backup storage.
We take the matter of client support extremely seriously – as a result, our support provision is covered within the scope of our ISO9001:2013 accreditation.
SLA agreements?
Reduced costs and delays with dedicated HSCN backed, online and telephone support.
We recognise that every customer is the same; they require their data to be stored safely and securely and available on demand – it’s just that they can be a little different in their requirements! As a result, we don’t treat you as ‘just another client’ – we work with you collaboratively, therefore adapting with flexibility to your unique business requirements.
Asckey have been hosting applications within secure NHS environments for over 15 years. Our current commitment to the provision of high-quality service and data security are underpinned by our ISO9001:2013 (quality) and ISO27001:2015 (data security) accreditations both of which are independently audited annually. Data security is further enhanced by our compliance under IGSoC Level 2 (Information Governance Statement of Compliance) and registration under the Data Protection Act.
Asckey’s hosting and back-up solutions operate from our Tier 3 level data-centre environment. It is designed to take away the pain of managing every aspect of the clients’ backup and DR risk covers every element / ranges from from backup to full disaster recovery and server co-location.
Management of a Trust’s compliance activities are controlled in two ways:
Health & Safety
The ability to comply with the requirements of The Health and Safety at work Act 1974 are inbuilt within fmfirst® Estates.
Asbestos
The ability to comply with the requirements of The Control of Asbestos Regulations 2012.
Legionella
The ability to comply with COSHH Regulations 2002 (including the HSE’s ACoP L8).
The PLACE Lite Mobile feature allows you to undertake regular, focused assessments throughout the year on a mobile platform as often as required. By focusing on areas of concern, Trusts can carry out year-round ‘mini’ assessments to measure improvements, focus resources and demonstrate standards compliance.
fmfirst® PLACE Mobile and PLACE lite Mobile are compatible with all mobile and tablet device formats, allowing for paper-free data gathering.
Depending on answers given, subsequent questions can be set to change accordingly; this will help eliminate questions that do not apply to your current situation and vice versa.
Once your survey has been completed, you have a choice of immediately submitting to the main EFM portal or saving to the device’s cache to await completion or to be reviewed before submission.
Take your surveys into the field! No internet connection is required to fill in surveys but internet connection is required in order to upload/download survey templates.
Say goodbye to the pen and paper method! Have everything you need in one place and benefit from reduced data input and duplication error rates.
Reports are generated automatically after survey results submission to help identify failures and display them visually (i.e. graphs, tables, etc.)
The comprehensive report gallery of fmfirst® Cleaning has a wide range of standard system reports, some mandatory, others designed to meet the general operational needs of NHS Trusts. It also provides detailed audit trails as proof that you are adhering to relevant the cleaning standards. management information including SLA trends and performances are also recorded and data can be exported in a wide range of formats.
Streamlined cleaning audits are generated with clearly defined risks, frequencies and actions (identified per responsible group). Automated cleaning audit scheduling with periodic task frequencies and times are also created, ensuring follow ups can be carried out efficiently and in compliance with the National Health Cleaning Standards.
*subject to internet connection
Stay compliant to either the National Specifications for Cleanliness 2007 or PAS 5748:2014 standards.
fmfirst® Cleaning is a cloud-based, cleaning audit tool designed to simplify the of carrying out and reporting of audits, thereby speeding up the process, increasing productivity and reducing overall costs.
As paperless tool, it allows you to carry out your cleaning audits on-the-move (i.e. on your phone or tablet device), to ensure the rapid identification of failures; if appropriate, this potentially allows you to organise fault-rectification there and then.
*internet connectivity required for the uploading/downloading of data.
Security for your fmfirst Estates application covers two aspects: System & Network Security.
Gain a complete overview of all key property data including leases and lets information for simplified property portfolio management. Statutory property data is managed centrally and used to generate site level statistical values.
Designed specifically to control and simplify the process of managing small/medium sized projects such as room refurbishments. Dynamic and flexible functionality combines relevant fmfirst® elements and external sources into a single, easy to access management tool.
Accurate and timely management information is the ultimate end-goal of all fmfirst® data collections. Data entry paths are tailored from beginning to end to satisfy user reporting objectives. Real time data can inform the management decision making process, contributing to efficiency and productivity improvements in all areas. fmfirst® offers unrivalled CAFM with data reporting at multiple levels.
This module enables a wide range of communication formats to be stored and used my fmfirst® in accordance with appropriate module (appropriate format reader required).
Standard fmfirst® security provisions are applied to document access and unauthorised users denied access to view or add new documents linked to secure data records.
The Document Management system is fully accessible via the fmfirst® Mobile module thus enabling users to access documents whilst in the process of carrying out tasks.
A core element of fmfirst® estates is the facility to quickly and effectively create and manage planned preventative maintenance (PPM) tasks.
Hand-held technology and remote working are now mandatory elements for Estates and Facilities department operations. Maximise the benefits of your FM system with Mobile Task Management (MTM); increase in staff efficiencies, reductions in data errors and the immediate generation of task updates all contribute to increases in overall productivity. In addition, MTM can also produce savings by reducing task administration, travel and printing costs.
Get the most out of your workforce with this tailor-made staff management unit. Accurate, targeted staff information supports cost effective staff management and productivity. fmfirst® functionality provides an effective staff management tool for staff deployment, training, qualifications management, leave and absences tracking.
Track availability and full life-cycle of your essential assets. Powerful, user-friendly asset management functionality closely monitors all relevant technical administrative and financial information including location and maintenance details for all site assets. The asset genealogy tab ensures all related assets are identified for maintenance purposes.
Task Management responds to the Help Desk / Service Portal and is used by trade staff and managers in the day-to-day management of task activity.
This central hub enables fast and efficient fault reporting either via a traditional help desk telephone call or direct user portal access. Fault reporting can be simplified by the use of pre-defined task templates and pre-populated data fields based on the identity and location of the caller. Extensive use of drop-down lists further minimises both the time taken to report a fault and the potential for user errors.
