Asckey Data Services

Frequently Asked Questions

Here we share some of our frequently asked questions. If you can’t find the answer to your questions on this page or elsewhere on our website, then please get in touch.
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What audit software do you have for monitoring NHS cleaning standards?

Our fmfirst® Cleaning software is designed to operate in accordance with the latest NHS cleaning standards. In addition, its functionality helps to support the current Care Quality Commission guidelines and Standards for Better Health core standards compliance.

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How are the cleaning audits scored?

We often have clients contacting us to seek clarity about the scoring system, specifically with the percentage calculations. The question being where the rationale comes from about not adding percentages together to get the average. This was how the previous standards were scored but the new standards need to use raw data to calculate the scores. The percentage is a score or number that has derived from a previous calculation and therefore not an average. Within each audit, each element has a different percentage value depending on the number of elements in a room e.g., if a room has 10 elements that’s 10% per element but a room with 20 elements is only 5% per element. You can find more clarification, including examples in our blog How cleaning audits are scored (click the image for the redirect).

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How does the audit part of your cleaning software work – does it create the re-audit automatically when due, and retain the information separately as a re-audit score rather than an audit score?

The system automatically generates a re-audit for items that fail in a room when a room score falls below the re-audit percentage you set. You can also configure the system so re-audits go to a specific staff member automatically.

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Our catering department currently uses a paper and spreadsheet system for our auditing. Do you have a cloud-based system that can help?

Our fmfirst® Survey software provides the flexibility to carry out multiple audit/surveys from one platform. It provides optional DIY survey creation, completion and validation with variable question-sets available including complex conditional questions.

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What system requirements do our IT team need to run your software on our site Wi-Fi?

All the IT need to do is provide the mobile devices you want the software to be run on. They also need to arrange connectivity to the Trust Wi-Fi tolink the devices to the database in our datacentre. We’d recommend Android devices, if possible, over Apple as we are able to package the application for Android.

Let us take care of your software applications

Get in touch with us today to find out more!