fmfirst Tasking

fmfirst® Tasking is a cloud-based facilities management software solution that helps organisations streamline maintenance operations, improve compliance, and gain complete visibility of their facilities. Designed for facilities managers, estates teams, contractors, and maintenance engineers, the platform provides everything needed to manage planned and reactive maintenance from a single, intuitive system.

Building on the success of fmfirst Estates®, fmfirst® Tasking combines task management, asset management, planned preventative maintenance (PPM), stock management, contractor management, and powerful reporting tools to help organisations work more efficiently while reducing costs and maintaining compliance.

Whether you’re managing a single site or a complex multi-site estate, fmfirst® Tasking helps you reduce administration, improve service delivery, optimise resources, and make confident, data-driven decisions.

Streamline Facilities Management Operations

Managing facilities has never been easier. fmfirst® Tasking enables users to quickly create, assign, monitor, and complete maintenance tasks using a desktop or mobile device. Whether you’re managing planned maintenance schedules, reactive repairs, defects, or compliance activities, every task is tracked with a complete digital audit trail. The cloud-based platform provides real-time visibility across your entire estate, allowing facilities teams to respond faster, improve productivity, and make informed operational decisions.

Powerful Reporting and Facilities Management Dashboards

Turn operational data into actionable insights with interactive reporting dashboards. Facilities managers can monitor performance, identify trends, and measure key performance indicators through fully customisable reports. Generate reports on:

• Planned and reactive maintenance
• Overdue maintenance tasks
• Compliance pass and fail rates
  Time spent on jobs
• Resource allocation
• Contractor performance
• Asset performance
• Maintenance trends and service delivery

By analysing real-time facilities management data, organisations can improve operational efficiency, reduce downtime, optimise resources, and make smarter business decisions.

Flexible Facilities Management Modules

fmfirst® Tasking is a scalable facility management system that can be tailored to suit your organisation with a range of integrated modules, including:

• Helpdesk
• Task Management
• Asset Management
• Stock Management
• Staff Management
• Reporting

This modular approach allows organisations to implement the functionality they need today while expanding the system as their operational requirements grow.

Contractor Management Made Simple

A dedicated Contractor Portal allows external contractors to securely access allocated jobs, update progress, upload service sheets, identify remedial work, and submit compliance documentation directly into the system. This improves communication, reduces administration, and provides facilities managers with complete visibility of contractor activity, ensuring all work is fully recorded and easily auditable.

Mobile Facilities Management

Keep your maintenance teams connected wherever they are. Using the fmfirst® Tasking mobile app, engineers can access work orders, update job statuses, upload photographs, capture asset information, and complete tasks in real time. Mobile working reduces paperwork, improves response times, and ensures accurate information is available instantly across your organisation.

Improve Compliance and Operational Performance

fmfirst® Tasking helps organisations maintain compliance by digitising maintenance processes and providing complete visibility of planned maintenance activities.

The system supports:

• Planned Preventative Maintenance (PPM)
• Reactive maintenance
• Defect management
• Asset meter readings
• Legionella monitoring
• Compliance tracking
• Digital audit trails
• Service record management
• Remedial work management

Compliance dashboards provide instant visibility of completed work, outstanding service sheets, and remedial actions, helping organisations stay compliant and reduce operational risk.

Comprehensive Asset and Stock Management

Maintain greater control over your facilities with integrated asset and stock management functionality. Record asset information, monitor meter readings, allocate stock items directly to maintenance tasks, and improve inventory control across your estate. The Physical Location component also supports effective space utilisation and key ERIC reporting requirements, providing valuable operational insight for healthcare and other complex estates.