ISO 9001:2015 is the internationally recognised standard for Quality Management Systems (QMS). It provides a framework for organisations to ensure consistent, high-quality products and services. The framework focuses on risk-based thinking, continuous improvement, and customer satisfaction, making it applicable to any industry or organisation, regardless of size.
The accreditation helps organisations improve efficiency and ensure consistent quality in the provision of their goods/services. As a result, it can help enhance an organisation’s reputation.
Core principles
Achieving ISO 9001:2015 accreditation means that an organisation is ensuring products/services consistently meet customer and regulatory requirements. The accreditation is underpinned by the following core principles:
- customer focus
- leadership
- engagement of people
- process approach
- improvement
- evidence-based decision-making
- relationship management
It follows a high-level structure that makes it easy to integrate with other standards like ISO 14001 (environmental) or ISO 27001 (data security).
How does this help you?
There are benefits to working with a company that is accredited with ISO 9001. With Asckey, you can benefit from the following:
1. Consistent Quality
We have standardised and documented processes that are regularly monitored to identify any opportunities for improvement. This results in our clients receiving a more consistent application and service every time.
2. Stronger Process Control
Each area of our business has a clearly defined process that is regularly audited to monitor performance and identify risks and opportunities for improvement.
3. Continuous Improvement
ISO 9001 isn’t just a tick in the box for us. It is an accreditation that is woven into every aspect of our business. To maintain it, we must demonstrate that we regularly review performance, address non-conformities, and implement corrective actions. We regularly conduct internal audits of our processes, and we undergo an annual external audit. As a client of Asckey, you can benefit from working with a supplier that is constantly improving.
4. Greater Customer Focus
The ISO 9001 accreditation places strong emphasis on understanding customer requirements, measuring customer satisfaction, and responding to/taking action on feedback. We send out surveys to clients biannually to gather their feedback, and links to our feedback surveys are shared on our website and in our quarterly newsletter.
5. Reduced Risk
Risk-based thinking is a core requirement of the accreditation. Asckey can demonstrate how we identify potential problems early, put controls in place, and plan contingencies. Our risk assessment process lowers the likelihood of project failures or service disruptions.
6. Improved Accountability & Transparency
As an ISO 9001 accredited company, clients can expect clear communication, documented procedures, and traceability of decisions and actions. Our fmfirst® software also follows these principles of accountability and transparency, which is what makes it a trusted product.
7. Better Value Over Time
Our prices are competitive, but more importantly, they are transparent, with no hidden costs. By working with an ISO-certified business, clients can be reassured that we strive to reduce rework by understanding their requirements, thus maximising resources, and delivering projects on time whilst keeping communication channels open.
Summary
An ISO 9001 accredited business is more likely to be structured, reliable, improvement-focused, and customer-oriented. At Askey, we want you to be confident in your partnership with us, and that why we work hard to maintain this accreditation.
If you would like to learn more about working with Asckey, contact us today.
