Client Feedback
We value the feedback from our clients, good or bad, as it helps us to identify our strengths but more importantly helps us to identify areas of improvement in accordance with our ISO 9001 accreditation.
Client Feedback
Asckey’s vision is to become the partner of choice for organisations by developing applications that add value. To help achieve our vision we aim to work collaboratively with our clients and employees to develop and support quality software solutions and long-term partnerships.
To help strengthen these partnerships we ask for client feedback on a regular basis through our Client Feedback and NPS Surveys. Feedback from clients helps us to identify what we are doing well but also helps to identify areas we can further develop.
Feedback on our products
It is an exceptionally user-friendly and intuitive tool that has significantly contributed to the enhancement of service delivery. Additionally, it features an excellent reporting system and offers substantial flexibility at the user level.
fmfirst Cleaning has supported our department by providing visibility of our Audits from a compliance and performance point of view.
The Fmfirst product is a powerful tool enable us to undertake the auditing of our cleaning services and easily to communicate the reports with the client.
FMFirst is the heart of our Estates maintenance and is key to ensuring the day to day operation of all sites within ESNEFT runs smoothly.
We use the product to report on Cleaning Standards which is an NHS Data requirement for ERIC / Model Hospital. Without the software we would be unable to report on our cleaning standards.
The software is design and set to current standards so we know the data we collect is relevant for our needs.
This FM First CAFM system allows the Estates Department to monitor the performance of our external contractors; automatically recognising the contractors’ due dates to complete planned PPM works as well as viewing times taken for the completion of requested reactive tasks.
Easy to use software to complete the cleaning audits and great visibility of analyzing the reports from the system.
The software delivers what we need for cleanliness auditing and afficacy annual checks to help us maintain standards. Whenever we have raised a query the suport provided has been very responsive and usually gets sorted quite quickly.
Electronically created cleanliness audits save significantly time and can be actioned asap to improve quality of cleanliness.
Very useful and clear auditing too, a clean desktop app and the team is dedicated and committed to deliver a good service.
Feedback on our services
The Asckey team are extremely helpful and reply to our queries in a timely manner. Developing your system to our needs was always going to be time consuming and require perseverance.
Nothing to improve really. Any issues we have had with FMFirst have been swiftly rectified.
fmfirst has been incredibly supportive in helping me develop the system and organise data for assets and spaces. Their team has shown real patience and understanding as I’ve settled into my new role, which has made a big difference. I really appreciate their guidance and responsiveness throughout the process.
Very happy with the system that has been implemented and response times to change and deliver.
The service delivers what is required. The team are very prompt with responses and flexible in finding solutions to adapt / enhance the system to meet our needs.
Every time i need assistant or support i email and get a response straight away.
I cannot fault the service and response times - explanations and resolutions from the team are clear and understandable. Keep up the good work.
The support we receive from Asckey is second to none and they are always willing to implement ideas and solutions for our needs.
Support requests are always responded to in a timley manner and on no occasions has my problem or support needs not been resolved.
Professional and supportive team. They are always patient and willing to provide clean, concise information and guidance on request.
Net Promoter Score
The average NPS Score for a Software Service company is 31.
From our surveys sent out in December 2025, we had a response rate of 12.2%. From this 12%, we achieved a Net Promoter Score of 88.
If you’d like to discuss how we can work together, please email us at sales@asckey.com.