Facilities management is evolving into a strategic, data-driven discipline that drives sustainability, operational excellence, occupant experience, and digital transformation across industries. What was once a behind-the-scenes support function has become a cornerstone of smart, resilient organisations.
But what are organisations looking for as we move forward?
1. Connected and responsive spaces
Smart building technology is advancing at an unprecedented rate. These technologies deliver real-time insights into HVAC, lighting, occupancy, air quality, and security, helping teams detect anomalies, automate responses, and optimise performance.
Instead of reactive maintenance, systems can trigger alerts or automatically adjust settings based on real-time usage data, enhancing comfort and reducing waste. This means:
* Less downtime
* Improved occupant comfort
* Proactive energy savings
* Better space utilisation
2. Predictive Maintenance: From Reactive to Predictive
The use of Artificial intelligence in facilities management is expected to grow. For example, an AI model detecting unusual vibration patterns in a pump can schedule a service visit before a breakdown halts operations — saving time and money.
Not all organisations are ready for AI as they may not have the IT systems in place to support it. However, FM software is becoming increasingly intuitive, using data analytics to monitor asset health in real-time and automatically scheduling condition-based maintenance before failures occur. This helps reduce downtime, cuts costs, extends the asset lifecycle, and optimises resource allocation for smarter, proactive interventions instead of costly reactive repairs.
3. Mobile Workforce Enablement
Facilities management teams increasingly complete tasks when on-site, with some teams often using contractors. Being equipped with mobile devices is needed to provide real-time access to work orders, asset data, and building analytics. Applications that are mobile accessible enhance agility and service quality, especially across multi-site portfolios.
Mobile FM tools help to:
* Update tasks on the move.
* Capture proof of service.
* Communicate instantly with managers.
The result? Faster responses, fewer delays, and better accountability.
4. Sustainability & ESG
Sustainability is a growing objective and expectation in facilities management. In 2026, Environmental, Social, and Governance (ESG) reporting, carbon reduction strategies, and energy efficiency measures are embedded in day-to-day operations.
Facility teams are now responsible for:
* Tracking energy and water consumption
* Reducing waste
* Supporting net-zero goals
* Demonstrating measurable progress
Rather than checkboxes, sustainability measures are being woven into planning, maintenance, and compliance, aiming to deliver environmental and financial benefits. Although these may be woven into the organisation’s objectives, the question is, does your facilities management software help you to achieve them?
5. Unified operations
Having too many systems in place can be a barrier to efficiency — but that’s changing. Systems that integrate with your CAFM/CMMS allow for:
* Centralised data visibility
* Automated workflows across departments
* Predictive analytics for asset lifecycles
* Dynamic scheduling and capacity planning
Having an integrated system in place allows departments to better manage resources, reduce costs, and, overall, boost efficiency. Consequently, this leads to better data, streamlined operations, centralised accountability, transparency, and a more strategic focus on core business.
Final thoughts
Facilities management in 2026 has moved far beyond its traditional image. It’s smart, strategic, sustainable, highly technical — and powered by data at every turn. This is why, when reviewing your operations, reviewing your FM systems needs to be included to ensure your system is still meeting your requirements.
If you would like to discuss how fmfirst® can support your needs moving into 2026, then contact us today.
