In the beginning
In 2012, Phil Wright, who was our Sales Executive at the time and is now our Commercial Director, began conversations with Gloucestershire Health and Care Trust around their auditing needs. The Trust were using a legacy system that was basic and dated, with limited reporting options.
In 2018, the Trust put their requirements out to tender, and Asckey were successful in their bid to provide a Cleaning Monitoring System. Asckey worked closely with the Trust and were able to have the software up and running within 4 months of the contracts being signed.
We spoke to the Performance and Compliance Manager at the Trust about how they’ve benefited from the system and working with Asckey.
What benefits have you seen since using the system?
“Over the time of the contract, the interface has developed to meet the needs of the auditors, and continues to be modern, stable, and easy to use. The system has good options for reporting; the 13-week report is easy to use and works well for our requirements.
The system has helped us to present high-quality quality credible data across the Trust. The system is stable, has no downtime, and ensures we are always adhering to the latest standards. For the price we pay, it is excellent value for money.”
How have you found working with Asckey?
The response time to any of our queries is very quick and is either solved immediately or pushed through to the next system update.
All our interactions over the last 8 years have been excellent. I’ve been able to work closely with Phil, Michael, and other members of the team during the update to the 2021 standards. The rollout of these standards on the system is brilliant.”
Speaking of the partnership, Phil Wright, Asckey Commercial Director, said: “Since launching our application in the Trust, I’ve worked closely with them to help them get the most out of the product, whether it be training/product enhancements or demonstrations of other modules available. Working closely and collaboratively with our clients is one of the ways we can maintain such strong long-term relationships with them.”
