Client feedback

Feedback concept

Asckey’s vision is to become the partner of choice for organisations by developing applications that add value. To help achieve our vision we aim to work collaboratively with our clients and employees to develop and support quality software solutions and long-term partnerships.

To help strengthen these partnerships we ask for client feedback on a regular basis. Here are some of the comments received following our annual NPS Survey which took place in June 2021:

Feedback on our products

“Very happy with the fmfirst system and continual development is always ongoing to keep pace with change. Support is also very responsive when we have cause to seek it.”

“Really useful and powerful tool. Have already demonstrated it to other Trusts.”

“The system has helped us to improve our customer relationship and provide more assurance about our service.”

“Efficient process for auditing cleanliness and issuing reports.”

“Very effective and efficient, easy to use and straightforward too.”

Feedback on our services

“Always very responsive and helpful. Thanks :)”

“I have found the staff very helpful with whatever I have needed to ask about the system. They have always informed me of when updates are needed.”

“Extremely fast in response, very helpful.”

“I have always received a very responsive, excellent service with absolutely no complaints.”

Net Promoter Score

In our NPS Survey sent to clients in June 2021, we achieved a Net Promoter Score of 71.

Other feedback

We also encourage feedback through our Client Feedback Survey which can be found via this link. Recent feedback received includes:

“We have saved over 6 days per month of resource time having the ability to auto-trigger emails direct to our users, as well as now having access to key electronic data on audits being completed for ease of reporting.”

“I have found Asckey to be both very responsive and professional and willing to work with us at our own pace to set our new systems up.”

“Professional and supportive team.  They are always patient and willing to provide clean, concise information and guidance on request.”

If you’d like to find out more about how we can work together, please email us at sales@asckey.com.

 

Related links

fmfirst® CAFM software uniting the Greater Glasgow and Clyde Health Board

Client testimonial: Serco take on fmfirst® Cleaning