Support is one of our primary concerns and we provide a full Help Desk service for all our products and services. The Help Desk is staffed by experienced programmers backed up by our systems staff where networking and/or hosting questions arise.
Support calls are monitored for timeliness and effectiveness through our ISO 9001 determined quality processes
As the largest Visual DataFlex developer in the UK, with a direct relationship with Data Access Worldwide, the authors of Visual DataFlex, our support for VDF is based on in depth experience, ranging from supporting large corporate and NHS users in complex and over-stressed networked environments, to small business users where Visual DataFlex and their ability to continually develop their unique applications is a vital part of their business personality.
Hosting and Network Support
We have in depth experience of Windows Application Hosting, and maintain an extensive group of application servers, including some very large virtualised server environments. Our hosting provisions extend to the provision of NHS N3 approved connections, of which there are still very few such suppliers, reflecting the onerous security provisions imposed by the NHS Connecting for Health authority.
Legacy Application Support
Many of our supported sites have come through the updating of legacy applications to Windows or the Web, giving us in depth experience of such migrations. Some of our clients are currently going through this process, while a few remain exclusively legacy based. We are able to advise on sound strategies for the future of your applications, whether contemplating a Windows conversion, or seeking to maintain the status quo for as long as is practicable.
We provide support tor:
- End users of our Facilities Management package Eclipse-fm®
- End users of Electos, our Web Site Content management system
- End users of the NHS efm Information gateway and the many systems that lie behind it
Our clients in the NHS and in commercial business who have bespoke systems developed by us, creating and extending their business applications
The Application Developer Community
Fellow developers, helping them creating better business solutions for their clients
Our clients who trust their web sites to us - we provide a personal, fully managed hosting solution for web site hosting
We also support the earlier, character mode DataFlex development system, and can help you to either prolong the life of your DataFlex based applications, or help you re-develop these as Windows or Web based business applications.
We cover an extensive range of training courses related to our Eclipse-fm® Facilities Management System, DataFlex, Visual DataFlex and Web Application development. More on our training provisions here.
We aim to provide a personal, dedicated service in a quality controlled environment (current ISO 9001 certification)